Ramblings of Silver Blue

07 Nov

When did brains become optional?

I received a call from a client today: “We’ve got a computer in the office that isn’t working.”

Okay. First off, let’s dissect this for what it’s worth. Your office as 14 computers in it. Which computer is it? “I’m not sure” the client says.

Next, what’s wrong with it? “It’s not working right.” Ok, is it not letting you log in or what? “I don’t know, you just need to come fix it.”

Ixnay. You need to learn, as a client, not to waste time by not knowing (1) where the computer in question is and (2) what it is or is not doing.

I don’t mind helping out (after all, it is my job) but there is a line I have to draw.

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